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Identity Theft

Angry Telemarketer

Maybe you're not ready to celebrate, but telemarketers all over the country are excited about the big day. Why, you may ask? Because your telephone number will automatically come off the Do Not Call list and back onto the desks of telemarketers. How can that be? Well, here's a refresher course on how the Do Not Call Registry works:

After years of research, workshops, and meetings, as well as much consideration and input from over 64,000 people like you and me, the FTC and FCC came up the Do Not Call Registry. The registry was created to give you the right to opt out of annoying telemarketing calls. To sign up, you only have to call or fill out a form on to a website and submit your phone number. Telemarketers then have 31 days to remove your name from their call lists. Beautiful!

Not so fast...

Apparently the telemarketers didn’t like the idea that once someone signed up they might never hear from a telemarketer again. Out of their concern for you (right!), the telemarketers pushed the FTC to create a rule that after five years of being on the registry a phone number would automatically be removed and put back on call lists. The FTC agreed and this is why the DNC Registry’s fifth anniversary has telemarketers salivating. Your telephone is ready to start ringing again. Are you ready?

So what can you do?

Just re-register your number for the Do Not Call list. It takes less than 2 minutes and you can do it by phone or web site.

Get all the details on how to re-register your name...

UPDATE: It appears that the "FTC Pledges Not to Drop Any Numbers From Do Not Call Registry, Pending Final Congressional or Agency Action on Whether to Make Registration Permanent the registry pending"

October 17, 2007

Who would have thought that befriending a frog could be dangerous? Well, it is, if that frog has access to things like your e-mail address, birth date, home address, work info or school info. You may say to yourself that you would never be so foolish, but what kind of info do you post on social network pages?

The security company Sophos did a study and to find out what kind of information people are sharing and how easy it is to get hold of it. So, they created “Freddi Staur” - a fake Facebook user - then sent out 200 friend invites.

“Of the 200 people contacted, 87 responded and agreed to be friends … 82% of them gave "Freddi" an open view of their profiles … 72% divulged at least one of their e-mail addresses, 84% gave up their date of birth, and 87% offered details about where they went to school and where they work.”

Having personal information on your profile isn’t the problem. The problem is who has access to the info because it could be used to steal your identity. While it may be cool to have lots of friends - even if it's just a frog - you need to stop and think what kind of information you are giving them and how safe you really are.

Read all the study details on the Sophos web site.

Update:

If one study isn't convincing enough, here is another.  The BBC show Watchdog did a very similar study to Sophos study.  They created a false identity and befriended people on facebook. Then they took their study one step further.  They actually opened bank accounts and credit cards using the information of an individual that was provided on their profile!  Social networks are not as safe as we would like to think.  Read all the study details on the BBC web site.

Need another reason to be cautious of social networks?  Here's one, facebook employees can track what profiles you are looking at.  Yep, not only can the look at anyone's profile they can track the profiles that people look at.  While it may weird you out, it also helps keep people safe.  Check out the story and decide for yourself.

October 15, 2007

Netcraft, a provider of internet security services and research, is reporting that a recent batch of phishing web sites targeting Chase Bank and eBay were hosted by state-owned Chinese Construction Bank. This apparently is the first time a bank's servers have been used to attack another bank.

The phishing emails were sent out in mid-March offering $20 for users to fill out a survey. As part of the survey, users were asked for their account username and password, credit card number, PIN, and security number as well as their SSN and mother's maiden name. The phishing pages were hosted on an IP address assigned to China Construction Bank, Shanghai Branch.

It's unclear if the attack was generated by the bank itself, by one of its employees, or by someone who had compromised the bank's servers.

Read more on the Netcraft site... 

May 12, 2006

Fidelity Investments lost a laptop that had sensitive employee information for 196,000 current and former HP employees. The employes were told this week that they are at risk for identity theft and that they should take steps to protect themselves.

Here's part of the email that went out to HP employees:

"This is to let you know that Fidelity Investments, record-keeper for the HP retirement plans, recently had a laptop computer stolen that contained personal information about you, including your name, address, social security number and compensation."

A web site has been set up that "includes some immediate steps that you can take to protect yourself, as well as information about how to enroll for a 12-month period of credit monitoring at no cost to you and a Fidelity call center number in case you have additional questions."

This is just the latest in string of laptop losses that have affected employees at Sun, Cisco and IBM. It's unclear if the laptops are being targeted because of the information they contain, or if it's just random theft. My guess would be random theft.

When I worked in the corporate world, laptops disappeared on a regular basis. Thieves are able to dress like the typical corporate type (tan slacks, blue dress shirt, just the right amount of hair mousse) and sneak into one of our offices. From there they'd look for an unattended laptop, pick it up, and carry it out the door as if they were rushing off to attend the next staff meeting.

Anyway...

Fidelity has good news for those affected. It appears the data was encrypted and the encryption key has expired on the machine - making the data more difficult to extract.

Here's Fidelity's take on the situation:

"At this time, we are unaware of any misuse of the information contained in the software on the laptop," said Fidelity spokeswoman Anne Crowley. "The application was running on a temporary license from a third-party software vendor. The license has expired. Since the expiration of the license, the scrambled data would be difficult to interpret and generally unusable.

We have taken steps to implement extra security processes requiring additional authentication for access to those HP accounts as well as other measures to prevent unauthorized use. We have also employed additional security controls above and beyond our already significant monitoring activity to identify if there is any unusual activity in these accounts. Further, we have reviewed activity in the HP accounts and have found no indication of unusual or suspicious activity."

The bottom line is that no matter how careful you are, someone else's blunder can expose you to identity theft. The only way to avoid it is to withdraw from modern society. I'd personally rather have the 401k money.

March 23, 2006

To shred or to tear: that is the question. Robert Cockerham of cockeyed.com decided to put the matter to a test. His test subject? A newly received Chase Mastercard pre-approved application.

Step 1: Robert tears the application into small pieces.
Torn up credit application - Before

Step: 2: Robert meticulously lines the torn pieces up and tapes them together, like so.
Torn Credit Application - After

Step 3: Robert fills out the application, replacing the current billing address with a new one (his parent's house) and using his cell phone as the phone number on the new account.

With that, he mails it in.

Step 4: Robert excitedly receives his new credit card at his parent's house and activates it using his cell phone.
Torn Credit Application - Final

Analysis:

  • Tearing up your sensitive documents is not sufficient.
  • Some creditors will process applications, even if they've been torn up, taped together and have a new address.
  • A criminal could easily apply for credit in your name, change the address, and activate the account via a pre-paid cell phone. You wouldn't even know what happened until creditors started calling you about your unpaid bills.
  • You must destroy all sensitive documents using a cross-cut shredder before placing them in the trash.
  • Better yet, opt-out of pre-approved offers and give your shredder and the recyclers a rest.

Read the whole story on Cockeyed.com.

March 13, 2006

It's our favorite time of year here in the U.S. - TAX TIME!

Along with tax season comes the predictable onslaught of IRS scam emails. No, these don't come from the IRS. They are from the same old bad guys trying to separate you from your money.

Here's an email that just arrived today:

IRS Email Scam

They're only offering a refund of $63.80??? Those crooks!

I would have thought a higher amount, like $630.80 would better peak our interest in recovering the money. Oh well, I'm sure they do extensive testing to determine the cash amount that draws the most clicks...

Once you click the link you'll see a beautiful reproduction of the IRS site along with a form asking for your:

  • SSN
  • Credit card number
  • Credit card expiration date
  • Credit card CVV security code from the back of the card
  • Credit card ATM PIN

This looks like a clear credit card fraud attempt. With this information they can purchase items over the internet or withdraw cash from your account.

What should you do if you receive an email like this?

The IRS, unfortunately, doesn't currently have an easy way to report these emails. The best you can do right now is call 800-366-4484 to report it, but the number was busy each time I tried to call. Not good.

The IRS has placed this kind of phishing scam in their "Dirty Dozen" tax scams for 2006. Here's what they had to say:

Phishing. Phishing is a technique used by identity thieves to acquire personal financial data in order to gain access to the financial accounts of unsuspecting consumers, run up charges on their credit cards or apply for new loans in their names. These Internet-based criminals pose as representatives of a financial institution and send out fictitious e-mail correspondence in an attempt to trick consumers into disclosing private information.

Sometimes scammers pose as the IRS itself. In recent months, some taxpayers have received e-mails that appear to come from the IRS. A typical e-mail notifies a taxpayer of an outstanding refund and urges the taxpayer to click on a hyperlink and visit an official-looking Web site. The Web site then solicits a social security and credit card number.

In a variation of this scheme, criminals have used e-mail to announce to unsuspecting taxpayers they are “under audit” and could make things right by divulging selected private financial information. Taxpayers should take note:

The IRS does not use e-mail to initiate contact with taxpayers about issues related to their accounts. If a taxpayer has any doubt whether a contact from the IRS is authentic, the taxpayer should call 1-800-829-1040 to confirm it."

Since the IRS is so lame in trying to shut down sites, I thought I'd do something.

It appears the servers are based in Korea and I've emailed the ISPs that manage the IP involved, but I'm not holding my breath.

The last word... enjoy tax season, just don't try to claim an early refund from scammers.

February 22, 2006

Remember that scene in National Treasure where Nicolas Cage pulls a thumb print off Diane Kruger's champagne glass and uses it to get into the super-secret room housing the Declaration of Independence? If not, rent it tonight and take a look.

So, is that really possible or is it just one of those movie-inspired myths? Unfortunately for security vendors, it's pretty close to the truth.

A study at Clarkson University revealed that fingerprint scanners were fooled 90% of the time by fake fingerprints created from gelatin, dental plaster, or even Play-Doh! Another option is for a thief to just cut one of your fingers off and use it on the scanner.

So should you care about this high-tech biometrics stuff? What does this have to do with your life? Well, the Albertsons grocery store chain has recently implemented a biometric finger scan for payment and identification in some stores and both Wal-Mart and Costco are supposedly discussing doing the same thing.
Biometric security password protection

Before there's wide-spread adoption, hopefully these security questions will be resolved. One company trying to do that is Luminetx. They recently patented their vein scanner (designed initially for medical purposes) for use in biometric scans. Evidently your vein layout is extremely unique and can't be faked or bypassed (so far).
Whether it's your finger, eyeball, or arm, get ready for high-tech features at your local grocery or big box store. They're coming.

February 2, 2006

Derrell and Terrell Brittenum of Memphis, TN have been charged with forgery, theft by deception and financial identity fraud for purchasing a 2005 Dodge Magnum last June 2005 in Atlanta using someone else's identity.

The twins recently appeared on the most-watched show in America - American Idol. Evidently they were excellent performers and had moved on to the next round in Hollywood, CA. Unfortunately for them they've now been dropped from the show based on their actions.

Here's a before photo:

American Idol Derrell and Terrell Brittenum

And an after photo:

American Idol Twins mug shot

E!Online reports that:

"Both brothers were released from jail on bond Sunday morning and were preparing to travel to Los Angeles for the next round of eliminations when they received word that their presence was no longer welcome.

Though the twins may have blown their shot at Idol worship, they reportedly have other opportunities to consider. Bennett claims to have been contacted by "several" record labels interested in signing the brothers."

Great! Evidently some record labels are still interested in these gentlemen. Maybe their arrests will give them additional "street cred."

Whatever sells records, I guess...

January 28, 2006

The U.S. Federal Trade Commission reported earlier today that they received more than 255,000 complaints regarding identity theft in 2005. That's up from 247,000 reported in 2004. Total fraud reports topped 686,000.

So what trends show up in the report? Well, here are a few:

  • Identity theft again was the top vote-getter with 37% of all fraud complaints. No surprise there.
  • More fraud involving wire transfers. The percentage of Internet-related fraud complaints with “wire transfer” as the reported payment method more than tripled between calendar years 2003 and 2005, increasing by 12 percentage points. Be careful before wiring money to anyone! Most lottery scams and Nigerian email scams usually involve wiring money to people. Don't do it!
  • Geographic areas with the highest per-capita problems with identity theft? Phoenix-Mesa-Scottsdale, AZ; Las Vegas-Paradise, NV; and Riverside-San Bernardino-Ontario, CA.
  • Number of complaints where no money was lost went up from 24% in 2003 to 32% in 2005. Some of you are getting smarter!
  • Email is increasing as a means to scam you. It is the #1 method to reach victims and has increased from 26% to 35% in the past 2 years.

The complete report can be downloaded in Adobe Acrobat format from the FTC web site.

January 27, 2006

If you're a victim of identity theft, you will likely need to contact banks, credit card companies, and department stores. Most companies have what's called an Interactive Voice Response (IVR) in place to "help" you.

These systems can be very frustrating, especially when you're stressed out and just need to talk to a fellow human being to work out your problems. That's where the IVR Cheat Sheet comes in handy.

Paul English, Boston resident and CTO of travel search engine company Kayak.com, decided to take matters into his own hands and create a cheat sheet for major institutions in the U.S. and the U.K.

Here are some examples of what you'll find:

  • Trans Union - 800-916-8800. No cheat is necessary. Just press 2 and you're connected directly to a real person.
  • Bank of America - 800-900-9000 and press 0.
  • MasterCard - 800-MC-ASSIST and then press 000 on each menu.
  • PayPal - 402-935-7733 and then say "agent."
  • eBay - 800-322-9266 and then press 0,0.

Isn't this fun! The list contains over 259 companies as well as a how-to guide for companies that aren't listed.

Here's the link: The IVR Cheat Sheet

January 20, 2006